If it is wrong, we would rather know

What to report

Anything on this site that does not match the source it claims to come from. In practice that usually means one of these.

• A legal licensee name, UKGC account number or licence number that differs from the register record.
• A licence status, authorised activity or activity start date we have shown incorrectly.
• A domain we describe as authorised that is no longer marked Active on the register, or that we have attributed to the wrong licensee.
• A statement about UK gambling rules that has been superseded, or a commencement date we have given wrongly.
• A broken link, a link that goes somewhere other than where the text says it goes, or an arithmetic error in a match score.

How to send it

Email desk@spinwatchhouse.com. It helps enormously if you include the page address, the exact wording you are querying, and where the correct information can be seen — ideally a link to the Gambling Commission register record.

What we do with it

1. We check the claim against the source it is supposed to rest on, which for operator data means the Commission’s published register datasets rather than any operator’s own site.
2. If we were wrong, we correct the page and update the check date shown on it.
3. If the register itself has changed — a permission added, a domain deactivated, a licence surrendered — we update every page carrying that data, not only the one that was reported.
4. If an operator no longer holds an active remote casino authorisation for Great Britain, it is removed from the site rather than annotated.
5. If we cannot resolve the difference, we remove the disputed claim rather than leave something we can no longer stand behind.

What we will not pretend to offer

There is no complaints committee here, no service-level agreement and no guaranteed response time, because a small publication that invented those things would be doing precisely the sort of thing this site exists to discourage. Every message is read. Corrections that affect published facts are dealt with before anything else.

Corrections are also not the route for a dispute with an operator. We have no power to intervene and no relationship with any operator’s complaints function. Raise it with the operator, and use its approved alternative dispute resolution provider if you are not satisfied.

A note on how quickly this data moves

Licensing records are not static, but they are not volatile either. Activity start dates never change once set, licence numbers change rarely, and domain lists shift occasionally as brands are launched or retired. The date at the top of the licensing table in our footer tells you when we last read the register in full. If that date looks old to you, treat the detail with caution and check the register link directly — it is on every operator entry for exactly that reason.